digital strategy
Connecting customers needs to solutionsChallenge
Consumers were overburdened by company’s inefficient and complicated communication channels.
Solution
Develop enterprise wide SMS strategy to address 3 top pain points for customers.
My Role
Drive a compelling story to elicit action. Data collection from digital teams, strategy design, storyboard and storytelling for leadership team.
Outcome
Created the next steps for program design and intensifying tactics for value creation. This grew into a community-wide survey and led the organization to realize its impact and future potential as an economic engine in the community.
Schedule a Free Consultation
Schedule a 20-minute call with me to talk about the problems your organization and which one of my offerings is best for you. I’m looking forward to talking to you!